Next generation utilities network management: VA-banken©

A whole new level of utilities registration: VA-banken© is a complete utilities network management system. Sønderborg Forsyning is one of the many utilities companies now using this new system – learn more about their experiences.

IT34 makes it possible


  • Sønderborg Utility Company


  • 2019


  • VA-banken© | Utilities network management system
  • GIS
  • AutoLER | Automatic response to the Danish Register of Underground Cable Owners (LER)
  • Data processing
  • Project Management
  • Support

The utilities company in Sønderborg needed a professional system able to meet all of their requirements, without breaking the bank. VA-banken© is the answer.

VA-banken© gath­ers all func­tions in a single sys­tem

When Sønderborg Forsyning began their search for a new system for registering underground utilities and displaying the data to their employees, they were still working in the same way as many other utilities companies – using a broad spectrum of programs to manage, plan and carry out maintenance on utilities and systems. Their various teams had numerous different solutions for viewing data about the utilities network, with a variety of graphical representations, and they only had access to a limited amount of the utilities’ data.

To cut a long story short, Sønderborg Forsyning needed a program specifically tailored to the requirements of the utilities industry. VA-banken© was the answer to their need.

VA-banken works on a computer, tablet or mobile phone, collects data on all utility types, and combines utilities registration and GIS in a single system. We call it Denmark’s best utilities network management system.

Bjørn Jacobsen, Project Manager and GIS Coordinator, Sønderborg Utility Company

“As a utilities company, we can highly recommend it. VA-banken© is an all-round utilities registration system. It manages operational and communication tasks, and it coordinates internal activities associated with nodes and cables – all in the same program.”

IT34 pro­ject man­aged the im­ple­ment­a­tion pro­cess

It is a huge job to replace all of the systems used by practically all of a utilities company’s employees. However, IT34 was the project manager for the implementation process at Sønderborg Utility Company. Project management was handled at face-to-face meetings as well as by email and phone.

VA-banken© is intuitive, user friendly and easy to use, so there were many benefits for all employees to look forward to. Sønderborg Utility Company uses VA-banken© to manage all utility types: wastewater, drinking water, waste and heat. 

All the employees at Sønderborg Utility Company has access to VA-banken© thanks to the fact that the system is running on site licence, not expensive user licences.

Torbjørn Mandahl Pedersen, Partner, Chartered Land Surveyor and Director, IT34 Utilities and GIS

“It is very important to us to be able to help utilities companies and give them unique freedom to provide each of their employees with the ideal tool to help them do their job autonomously and give them the knowledge they need to work with colleagues across all departments.”

Util­it­ies data from the old sys­tem are con­ver­ted to VA-banken©

At Sønderborg Utility Company, they were apprehensive about the conversion of data from the old system to the new, and they were also concerned about potential errors in the data conversion. However, as the supplier, IT34 converted the data and performed quality assurance – and all data are intact.

The daily users of VA-banken© are both service personnel and administrative staff. One of the great advantages of VA-banken© is the live update of data. This enables the employees to collaborate across departments. For example, the operations, communication and project departments all work in VA-banken© and, therefore, have access to the same data.

Everyone can see which colleague is the project manager for which project, the geographical location of the site and what the project is about. This saves time and improves Sønderborg Utility Company’s work flow.

Bjørn Jacobsen, Project Manager and GIS Coordinator, Sønderborg Utility Company

“The good service and great help from IT34’s support team made it easy for us to switch to VA-banken©.”

Daily sup­port – even after im­ple­ment­a­tion

IT34 provides Sønderborg Utility Company with ongoing support – even though the implementation process is now complete. This means that all of their employees can call our support line, which is open every day.

Users of VA-banken© can also share their experiences, and we provide a user website where users will always be able to find instructions and news about upcoming updates to VA-banken©.

Find out more

Contact us

Feel free to contact us if you would like to know more about VA-banken©.

Torbjørn Mandahl Pedersen
Partner and Chartered Land Surveyor
Director, IT34 Utilities and GIS
+45 2688 3808



Send an email to Torbjørn Mandahl Pedersen