Our support is available within normal opening hours, but if you have a greater need for support, it is possible to purchase support outside normal opening hours. Our goal is to find a support level that suits our customers’ daily operations, no more and no less.
We operate within recognized standards, such as ISO 9001 and the ITIL framework. We work actively with SLA (Service Level Agreement) levels, where incoming tasks are analyzed and expectations are reconciled internally and with our customers. From here, a priority and SLA level are assigned. Our trained Incident Managers monitor performance within the given SLA and ensure a good quality level, including with ongoing follow-up quality controls.