PointView® service and support
Services
PointView® is a complete platform for handling, visualizing and digitizing point cloud data. Our experts provide support and find a professional service level that suits your particular business.
We are ready to help
Although it is easy and intuitive to use PointView®, you might need help and guidance. Our experts are ready to find your case and help.
We are ready to help
Although it is easy and intuitive to use PointView®, you might need help and guidance. Our experts are ready to find your case and help.
Our experts are ready to help
Our experts are ready to help, if you need support using the tools we offer in PointView® . Our support team consists of IT specialists with deep insight into the technology behind PointView® where many have been involved in developing the platform from scratch. The support team always has a direct line to our experts within surveying technology, where specific issues with point cloud data can be analyzed and solved. No matter how you choose to contact our support team, you always have one point of contact who will help you move on to the right desk – we call it Single Point of Contact support.
Professional support level
Our support is available within normal opening hours, but if you have a greater need for support, it is possible to purchase support outside normal opening hours. Our goal is to find a support level that suits our customers’ daily operations, no more and no less.
We operate within recognized standards, such as ISO 9001 and the ITIL framework. We work actively with SLA (Service Level Agreement) levels, where incoming tasks are analyzed and expectations are reconciled internally and with our customers. From here, a priority and SLA level are assigned. Our trained Incident Managers monitor performance within the given SLA and ensure a good quality level, including with ongoing follow-up quality controls.
Reliability of delivery
IT34 has many specialized departments, where our IT specialists develop, support and operate our IT solutions. We have departments that deal exclusively with IT Operations and Infrastructure and IT Security.
We ensure appropriate electronic communication through our case support system, which ensures that the overview is maintained and no detail is forgotten. Our customers and support staff can stay quickly updated on the status of the case.
Recognized standards ensure stable support for PointView®
All support in IT34 follows internationally recognized standards such as ISO 9001 and the ITIL framework and we work actively with SLA (Service Level Agreement) levels.
Recognized standards ensure stable support for PointView®
All support in IT34 follows internationally recognized standards such as ISO 9001 and the ITIL framework and we work actively with SLA (Service Level Agreement) levels.
Get started today
IT IS EASY TO GET STARTED
PointView® makes it easy to carry out all kinds of measuring, registration and documentation directly from your screen. Navigate seamlessly through 3D mapping data, overview maps, panoramic images and point clouds. It is user-friendly, intuitive and cost-effective.
Go to PointView® and create a user and you are ready to upload your data. You are also welcome to play with our demo data, accessible in PointView® directly from the map view.
Hvorfor vælge IT34 som din rådgiver?
EVERYTHING IN ONE PLACE
We have united IT infrastructure, development and consulting in one place. This allows us to develop tailor-made software, advise on the best IT setup and provide ongoing support. Independently of each other or in an overall solution.
UNIQUE EXPERTISE IN GEODATA
Our professional set-up includes some of the world's leading experts in geographic data, register data and GIS data. We are with you from first idea to finished solution.
INNOVATION IN OUR DNA
Our developers are shaped by the Scandinavian approach to innovation, design and user experience. We believe in simple solutions to complex problems.